Italian Technical Support Agent – Lisbon!

November 6, 2023

Job Description

Italian Technical Support

– Lisbon, Portugal

Our Client 

Our client is a global leader in outsourcing, providing customer acquisition management, customer care, technical support, debt collection, and social media services. They operate in 88 countries, serving 170 markets, and have 420.000 employees worldwide. You will be part of an extremely driven team in awesome Portugal!

Job description

As a technical support agent, your job, together with your team, is to help users with sales, general inquiries, and technical support questions via phone/email/chat / social/social messaging channels.

Part of your daily activities will be:
• Resolving technical inquiries and troubleshooting the online marketing platform in a B2B environment;
• Using judgment in defining solutions for clients and adapting existing processes and methods to craft alternative solutions;
• Using basic coding and debugging skills for problem analysis;
• Understand the business goals of the clients and support them through a chat system providing solutions in a timely fashion;
• Achieve strong customer satisfaction with a focus on quality and results.


Fluent in the Italian language in both speech and writing;
Good knowledge of English is required;
Technical profile;
Experience in technical troubleshooting (meritorious but not required);
Excellent communication skills: oral, written, listening skills;
Proactive and fast learning ability;
Ability to multitask and work under pressure;
EU citizenship or work permit for Portugal;

What you are offered

Complete relocation package that includes: refunded airline ticket + free accommodation in their company apartment throughout the employment;
Fixed monthly salary + bonus;
A contract focused on a long-term relationship;
Free Portuguese language lessons;
Private Health Insurance;
Professional growth & development opportunities;
Special HR team organizing events, sports tournaments, parties & trips;
Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, Bank account, etc;

Advantages of Portugal

Living in Portugal offers many benefits: a warm climate, the Atlantic Ocean, mountains nearby, low crime and a relatively low cost of living. Here, medicine and education are well developed and residents are offered tax exemption.
Since most Portuguese speak English, you do not need to be fluent in Portuguese to live there.
Employers must also pay employees a meal allowance for each working day. Our customer pays for it with a special card or ticket that makes the meal allowance tax-free.

Welcome with your application!