German Customer Support Consultant – Remotely from Serbia

March 6, 2024

Job Description

German-speaking Customer Support Consultant 

– (Work At Home) based in Serbia

Job description

As a Customer Service Consultant, you will be the primary contact for Lufthansa passengers and you will be answering questions mostly regarding flight reservations, cancellations, and online check-in via phone. All the Customer Consultants are taking calls equally in their market language and also in English from various countries (e.g. Germany, Scandinavia, United States…).

Profile requirements

As a Home-Based Agent, you need to be located in Serbia.
You speak German and English fluently.
You have great communication, multitasking, and problem-solving skills.
A big plus if you have been working in customer service in the past.
A fast, wired internet connection is required (min. 16/10 MBPS). WiFi connectivity is not supported, and a personal smartphone is required for authentication purposes.

We offer

  • The provided equipment includes a PC, monitor, headphones, mouse, and keyboard. There is a 35€ (net) monthly contribution for home office.
  • We offer a limited (1-year) contract with a 6-month probationary period and the possibility of renewal. 
  • Private health insurance is included (Generali Health; coverage limit: 3,000€ net/year), along with 21 vacation days.
  • A remote position based in Serbia. 
  • A professional and multicultural working environment with people from different nationalities.
  • Gaining experience working in a world-leading flight company.
  • Opportunity to grow within the organization.
  • Fixed salary + bonus.
  • All employees have special benefits and discounts for services and products, such as flight tickets, Multisport cards, and free psychologists and psychotherapists.

Interviews take place on an ongoing basis, so apply today or contact one of our recruiters below!


Welcome with your application!