Danish Customer Support Agent Dublin, Ireland!

Job Description

Work and thrive in vibrant Dublin ✨

Work and live in vibrant Dublin! 🌍 Join our Customer Support team and experience a city full of history, culture, and a thriving tech scene. Explore cobblestone streets, lush parks, and lively pubs while enjoying a rewarding career in customer care where modern energy meets old-world charm! ✨

Job Description 💼

As a Customer Support Agent, your role is, together with your team, to handle customer issues in a friendly, effective and professional manner via e-mail, chat, and phone.

Your responsibilities: 

• Provide exceptional support and guidance to customers regarding their services and subscriptions.
• Deliver quick, accurate, and helpful responses to inquiries to keep smiles on our customers’ faces!
• Troubleshoot and resolve issues, ensuring a smooth experience for the customer.
• Guide customers through software features, ensuring they get the most out of their experience.
• Ensure every interaction delivers accurate, complete information and maintains the highest level of customer satisfaction.
• Keep everything on track by documenting interactions, feedback, and resolutions to build stronger customer relationships.

What we offer 🎁

✈️ Complete relocation package: refunded airline ticket + free accommodation in a company apartment throughout the employment
💰 Fixed monthly salary + bonus
🤝 A contract focused on a long-term relationship
🏥 Private Health Insurance
📈 Professional growth & development opportunities
🎉 Special HR team organizing events, sports tournaments, parties & trips

The candidate we’re looking for 👀

• Being fluent (C2 level) in the Danish language
• Good knowledge of English (B1-B2 level) required
• Computer skills (basic skills mandatory, advanced skills like coding preferential)
• Good analytic skills and logical thinking
• Excellent communication skills: verbal, written, listening skills
• Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform
• Ability to multitask and work under pressure
• EU citizenship or work permit for Ireland 

Benefits of working in Ireland🇮🇪

Living in Ireland offers a range of benefits: a friendly and welcoming culture, breathtaking landscapes from rolling green hills to dramatic coastlines, and a strong economy with abundant job opportunities. Ireland is known for its safety, low crime rate, and high quality of life.

Healthcare and education are well-developed, and residents benefit from access to the EU market and international travel options. English is the primary language, so newcomers can quickly feel at home without needing to learn another language.

Irish employers often prioritize work-life balance and, in many cases, provide perks like health insurance and pension contributions. Some employers also offer meal allowances or subsidies, helping to make daily expenses more affordable.

Our client 🌍

Our client is a global leader in outsourcing, providing customer acquisition management, customer care, technical support, debt collection, and social media services. They operate in 88 countries, serving 170 markets, and have 420.000 employees worldwide. You will be part of an extremely driven team in awesome Ireland!